Fire Preventors Society


137, Jalan Puteri 6/5,
Bandar Puteri,
47100 Puchong,
Selangor, Malaysia.
 +603-8066 7570
 +603-8066 7470

59, Jalan Sri Pantai,
Taman Johor,
81200 Johor Bahru,
Johor, Malaysia.

Fire Safety

If a fire starts...

Call ‘999’ in an Emergency

Knowing how to call Triple Nine (999) for a fire emergency can be the difference between life and death, or a building or other property being saved or destroyed.

The triple nine (999) service is the quickest way to get the right help from emergency services and should be used to contact Police, Fire or Ambulance services in life threatening or time critical situations.  
Calls to ‘999’ can be made from mobile phones, home or work phones or payphones.   

The simple steps in making a Triple nine (999) call to report a fire:   
  1. Stay calm and call Triple Nine ‘999’ from a safe location
  2. The operator will ask you if you need Police, Fire or Ambulance. Say ‘Fire’. If you are calling from a mobile or satellite phone the operator will ask you for other location information 
  3. You will be connected to an Emergency Services Operator to provide more details 
  4. Stay on the line, speak clearly and answer the Operator’s questions 
  5. Give them details of where you are including:
    • Street number
    • Street name
    • Nearest cross street
    • Locality
  6. In rural areas it is important to give the full address and distances from landmarks and roads, not just the name of the property.
  7. If travelling on a Motorway or on a rural road, know the direction you are travelling and last exit or town you passed through to assist services to correctly locate the incident.
  8. Do not hang up until the Operator has all the information they need
  9. If possible wait outside a pre-arranged meeting point or prominent location for Fire Services to arrive to assist them in locating the fire.

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